Refund Policy - Refund Policy

Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
All refund claims can be made via Live Help - the following information is required:

Your reference number
If a service failure; your parcel tracking number will be required.
Please note that refunds canít be processed for any consequential loss.

Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with - refunds can only be processed to the contracted party who booked the order.

Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place.
You have a maximum of 28 days from the date the order was placed to request a refund..